Brima

FAQ

What is the story behind brima?

Brima Logistics was established in 2005 on the vision of Tshepo Mekoa, founder and owner. The founding vision was, and continues to be, to offer customers a broad spectrum of logistics services that will honour the principles of excellence, efficiency, and productivity. We have grown significantly since our humble beginnings which consisted of nothing more than a dream, a truck, and a committed core team. Today we are a Medium Enterprise operating successfully within a highly competitive logistics environment. We have a fully staffed head office in Johannesburg with branches in Cape Town, Durban.

Our strategic placement and route planning allows us to support a customer footprint across the entire Southern Africa region and beyond. We believe that our growth is largely due to our unwavering ability to meet the dynamic needs of specialised customers. Our long-standing customer relationships and the rate at which we are growing our market share attests to the effectiveness of this approach.

What are Brima’s Corporate Values?
  • We offer an excellent client experience and high-quality services.
  • We are proactive in our relationships with clients and work hard to retain them.
  • We ensure that it is easy for our clients to do business with us.
  • We are motivated by entrepreneurial and local empowerment.
What types of services does Brima Logistics provide?

Reverse Logistics, Courier Services, Warehousing and clearing & forwarding.

Do I need Brima Logistics account to send a cargo?

No account is necessary. You can simply request a quote and book for a collection or delivery. Contact us if you need assistance choosing the right solution for your business.

Where are you located?
  • Johannesburg – 011 552 8230, 5 Marlin Road, Jet Park, Boksburg, Johannesburg, 1459
  • Cape Town – 021 934 6493, Unit A1, CTX Business Park, Freight Agents Roads, Airport Industria
  • Durban – 031 569 2902, Unit 9, Paramount Park, 75 Siphosethu Road, Mount Edgecombe, Durban
What are normal business hours?

08:00 – 17:00 Weekdays

Closed on weekends and holidays

Are there items which are not accepted for cargo?

Yes, there are certain items that we don’t support, especially once classified under the applicable Dangerous Goods Regulations, substance carrying hazardous content label or the carriage of which falls under the IATA Dangerous Goods Regulations.

What is your pricing?

Visit www.brima.com and get a quote under request a quote button. All you need is to put DIMENSIONS (CM) of items to be collected or delivered.

 

Alternatively, you can contact Brima directly on 011 552 8230 and one of our dedicated representatives will be guide with a quote

What’s your policy if you lose or damage my cargo?

Liability covers available for Brima Account holders only – Not for e-cash.

Does cargo size matter?

It will have an impact on cost and sometimes (particularly with air freight) which shipping modes should be used. Most cargos are charged on either the weight or volume, whichever leads to the higher chargeable weight by volume.

Why Do I Need to Insure My Cargo?

For possible losses

If My Goods Are Lost or Damaged, What Do I Need to Do?

Simply contact Brima’s representative, they will guide you through the claims process and help you gather all the necessary information.

Does Brima Serve Private Customers?

Private individuals and customers can use our self-service option by visiting our website www.brima.com and use ecash to request a quote and track their parcels.

 

Alternatively, they can contact Brima directly on 011 552 8230 and one of our dedicated representatives will be guide with a quote

How do I know if my goods are packaged adequately?

It is very important to pack/wrap the goods properly. If a cargo is not properly packed, there is a risk it could be damaged and/or damage other goods.

How Much Does the Freight Transportation Cost?

It depends on your shipping requirements, distance, size and weight of goods, insurance, and the current surcharges in your country.

 

Call our freight representative for more information at 011 552 8230  

What Online Tools Does BRIMA Provide for cargo Management?

Our online tools give you the power to manage and track your cargo from dispatch to delivery.

 

Visit www.brima.com and click track & trace button.

How Can I Track My Cargo?

To track your cargo, simply enter the cargo reference/waybill Number (either the cargo Order Code or Consignment ID you received from us when booking your cargo) in our track & trace.

 

Track & Trace – https://brimalogistics.pperfect.com/

My cargo Is Late, What Should I Do?

Firstly, check the tracking status of your cargo on our website (Track & Trace).

 

This gives you full visibility regarding your cargo’s transit status.

 

For more detailed information, please get in touch with on 011 552 8230 

Will my parcel be opened for inspection by Brima?

Brima Logistics operates an ‘unknown shipper policy’ for first-time customers. If you are shipping with Brima Logistics Company Limited for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the Brima Logistics Company Limited network.

 

All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods.

Does Brima Offer Cargo Insurance?

Only liability cover

Where do I find Brima’s self-service tools?

For Clients paying cash – it is ecash parcels (Request Quote and track & Trace) 

 

For Clients with an Account – It is Track & Trace system and client login

Do you provide complete, door-to-door service, including cross-border customs clearance?

Brima will arrange and monitor all transportation, door to door. We will also provide timely

 

cross-border customs clearance, where required, to expedite the door-to-door process throughout our footprint.

 

Same-day collection and delivery

  • Overnight deliveries
  • Next-day deliveries
  • Business-to-home deliveries
  • Weekend deliveries
  • Public holiday and after-hours deliveries
Can you provide after hours and weekends emergency service?

Yes, but for clients with accounts

Which kind of business does brima help?

Small, Medium, and large Businesses

How do I contact my local Brima Office?

Johannesburg – 011 552 8230, 5 Marlin Road, Jet park, Boksburg, Johannesburg, 1459

Cape Town – 021 934 6493, Unit A1, CTX Business Park, Freight Agents Roads, Airport Industria

Durban – 031 569 2902, Unit 9, Paramount Park, 75 Siphosethu Road, Mount Edgecombe, Durban

What type of fleet do you own?

Our fleet varies from 1 to 32 (ton) well maintained vehicles with closed bodies. Majority of our fleet is new with an average “Lifespan” of 10 years because all our vehicles are serviced at dealer level.

 

Nationally, the company currently owns and operates 42 (Forty-two) vehicles on full maintenance contract. This number only represents fully owned fleet and does not include hired vehicles and those utilised on short term lease within the fleet management industry.

How qualified is your staff?

Brima’s management and operational staff is highly qualified, technically experienced and service oriented to take care of your day-to-day road transport movements.

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